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About this Policy
We will always comply with the General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) when dealing with your personal data. Further details on the GDPR can be found at the website for the Information Commissioner (www.ico.gov.uk). For the purposes of the GDPR, Wendland Roof Solutions will be the “controller” of all personal data we hold about you.
Who we are and how to contact us
Wendland Roof Solutions, Enterprise Works, Salthill Road, Clitheroe, Lancashire BB7 1PE. Tel 01200 452345 or email our Data Protection Officer at firstname.lastname@example.org
Why we collect your personal data
|Website form||What information we collect and why. Type of information||Purposes|
|Contact Us – Trade & Consumer||Name, Email Address, Telephone Number, Postcode, IP Address||Depending on your query, we will pass your details via a secure email server to the right people to help you. Technical queries will be forwarded to our helpdesk, trade enquiries will be forwarded to our Wendland sales team and homeowner queries will be passed to your local Wendland supplier.|
|Orders on the Pricing Estimator||Email Address||We collect this email address so that we email you a copy of your order. We will also return an order confirmation to this email address and use this email to communicate with you regarding the order. All emails are sent via a secure email server and this data will only be used for order processing purposes.|
The legal basis for collecting your personal data
In line with GDPR, the legal basis for processing personal data is based on consent. Every effort has been taken to be transparent and explicit about the reasons for collecting personal data by briefly explaining how we will use your data if you fill in the form. By clicking on the orange ‘send’ button you are giving consent for us to process the personal data you input. How we use the data is explained above.
How we protect your personal data
Who else has access to the information you provide us?
We do not sell your data to any third parties and we only send your personal data to local suppliers when you fill in a ‘Contact us’ requesting help to find a supplier. All Installers are required to comply with the General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) when dealing with your personal data.
How long do we keep your information?
Any personal information we hold about you will be deleted after 24 months because we know that home improvement and home extension projects can take a while to save up for, plan and eventually build.
You have rights under the GDPR:
You also have the right to take any complaints about how we process your personal data to the Information Commissioner:
Tel: 0303 123 1113
Information Commissioner’s Office